When you come to hire a vehicle, you will be required to read and sign the rental agreement and our terms and conditions. See below for some key details on our rental guide.
Hire Guide: What's Included?
The price you pay for our hire vehicle includes insurance as standard practice. However, if there is damage to the vehicle you may be asked to pay an excess waiver.
When you rent a vehicle from us, we give you 300 miles daily free!
You have the comfort of having breakdown cover - you will be given a phone number to contact with a membership number.
Out of hours drop-off service
For your convenience, we can offer an out-of-hours drop-off service. See our terms and conditions.
We can fill your hire vehicle back to ¼ of a tank and charge you the current pump price per litre if you run out of time and would like us to take this off your deposit.
Terms of Hire
Drivers must be aged 25-75 years old. You can add an additional approved driver for just £10.
UK Driving Licence and Identification Required
UK drivers should bring their valid driving licence and DVLA driver check code, and a utility bill issued within the last 3 months as proof of address.
Drivers must have held a full valid driving licence for a minimum number of 2 years to be able to hire from us. Certain endorsed licences may or may not be accepted at the discretion of POD.
All drivers must show a credit or debit card in their own name when collecting the vehicle and pay by card.
EU and International Drivers
EU licence holders not residing in the UK must bring a domestic driving licence and a passport or ID Card, or hire may be refused.
EU licence holders who are residents in the UK must bring with them a domestic licence and passport or proof of UK address, for example, a utility bill issued within the last 3 months.
We require a minimum of £50 deposit to reserve a vehicle for you, of which 25% is non-refundable should you wish to cancel the hire with less than 24 hours’ notice. Deposits are only accepted by form of a debit or credit card.
For advance bookings, we take payment of hire and deposit in full of £50 deposit. 25% of the deposit amount is non-refundable when cancellation is made with less than 24 hours’ notice. Please note we do not accept cash bookings.
- Minimum rental period is 4 hours;
- 300 miles per full-day is included free of charge;
- 10p per mile is charged for every additional mile travelled over the 300 miles-per-day limit.
For information on our insurance excess and our excess waiver please refer to our terms and conditions of rental.
Driving outside the UK
Driving outside the UK is not permitted without prior written consent.
All our rental vehicles run on diesel fuel. All vehicles will be supplied with a ¼ full fuel tank. It is the customer's responsibility to refill the vehicle to a ¼ of a tank at the end of the rental period. Fuel charges for not doing this will be taken off your deposit at current pump prices.
Hire Guide: Frequently Asked Questions
Do you supply your vehicles with a full tank of fuel?
We fill them with a ¼ of a tank. However, if you like we can increase this to a full tank. This will however incur a cost. The tank size is 80 litres, so we will charge you 80 x pump price per litre this means you can bring the van back empty without any charge.
Is there a 12v power outlet for my sat nav system?
Yes, most of our vehicles have a charge point but some may not so we are unable to guarantee this. Please ask your sales advisor should you wish to request this.
Can I take the rental vehicle to Europe?
Unfortunately not, our vehicles are restricted to the UK, (Wales, Scotland, England and Northern Ireland).
Do I have unlimited mileage?
We allow 300 miles per full-day free of charge - anything over 4 days hire mileage is unlimited.
Excess Charge: 10p per mile over the 300 miles free of charge allowance.
Can I have penalty points on my licence?
Certain endorsed licences may be accepted, please contact us for details.
I’m under 25 - can I hire?
No, unfortunately not. Our policy is between the ages of 25 years and 75.
What are your opening times?
Our office and garden centre are open from 9am-5.30pm Monday to Friday, 8am- 5pm Saturday, 10am- 4.30pm Sunday. We do prefer weekend hires to be arranged in advance.
Why do I pay a pre-authorised deposit?
A deposit is taken from all customers to cover the cost of a valet charge in the event the van is brought back not to the same standard it was sent out in (subject to fair wear and tear). If you do return the van empty of fuel, however, we can use this to refuel the vehicle to ¼ of a tank of fuel (charged at current pump price) and will refund the difference.
What documents do I need to bring?
When you collect your van, you need to bring the following documents:
- DVLA photo card driving licence;
- DVLA Check code
- Proof of address by means of a utility bill issued within the last 3 months.
What time do your rentals start?
Rental periods generally start at 9am, this can be subject to change at your request to any 24-hour period (agreeable in advance)